Assistant Director/Deputy Director, Student Services

The Assistant Director/Deputy Director, Student Services provides strategic leadership and operational oversight of student services across UAS. The role ensures student‑centred services and major events are delivered effectively and in alignment with UAS strategies through close collaboration with academic institutes and central divisions.

• Provide strategic leadership of the Student Services Division in alignment with UAS strategies, policies and governance requirements.
• Translate institutional priorities into divisional plans, operational frameworks and work programmes.
• Oversee divisional planning, enterprise risk management, business continuity and resource optimisation.
• Work closely with Academic Institutions across all key work areas to ensure alignment, coordination, and timely delivery of agreed outcomes and deliverables.
• Govern the delivery of student services and programmes, including Orientation and Welcome Night, CCA Day, student engagement initiatives, Commencement and Convocation etc.
• Oversee administration of scholarships and bursaries, including award ceremonies and ensuring compliance and institutional alignment.
• Ensure student services and programmes are well governed, compliant, and regularly reviewed for effectiveness and impact.
• Oversee central student service touchpoints and communications across the student lifecycle.
• Lead divisional budgeting, external reporting, and people management, strengthening team capability, accountability and operational resilience.
• This is a supervisory role.

• Degree in a relevant discipline.
• Minimum 15 - 18 years of relevant experience, preferably in higher education, public sector or complex institutional environments, including leadership responsibilities.
• Proven ability to operate at both strategic and operational levels in a matrixed organisation.
• Experience in engaging senior leaders, academic stakeholders and external partners.
• Strong organisational, analytical and communication skills.