Client Servicing Manager (Hybrid)

We are inviting qualified candidates to fill the position as Client Servicing Manager (Hybrid)

1. Client Success & Organic Growth (80%): You will take the primary responsibility of maintaining positive relationships with existing Piloto Asia clients, ensuring their satisfaction and retention. Regular engagement is expected with the goal of upselling and generating referrals.

Your core responsibilities are;

A - Strategic Account Reviews (Face-to-face): Conduct Semi-Annual Business Reviews (SA-BRs) for key accounts to demonstrate ROI and align Piloto Asia’s services with the client’s evolving business roadmap. Review compliance health, provide industry insights, and identify gaps for additional services (e.g., tax advisory, payroll, or visa support)

B - Drive a targeted 10% organic growth - Develop and execute a systematic referral program, actively seeking introductions from satisfied 'promoter' clients following successful service milestones. Proactively identify and close upsell/cross-sell opportunities (e.g., additional entities, specialized tax filings) to meet a 10% annual portfolio growth target.

C - Execute on Actionable Insights - Utilize CRM data and 'health scores' to proactively identify 'at-risk' accounts for retention plays or 'high-growth' accounts for expansion opportunities. Monitor 'account health' signals (engagement frequency, type of request, turnaround time) to mitigate churn before it happens.

1. Strategic Growth Support (20%):

A - Marketing Synergy - Lead or support face-to-face consultations with high-value prospects, utilizing deep service knowledge to convert new business and identify early-stage upsell potential. Provide a feedback loop on common prospect pain points and market trends observed during meetings to refine our service offerings and sales messaging.

B- Partnership Synergy - Collaborate with the Singapore & overseas-based Partnership Managers to streamline the onboarding journey for partner-referred clients, ensuring a high-conversion 'first impression' that facilitates long-term expansion.

• Direct revenue impact: You will be part of a business development team driving company top-line income. You will also have a direct impact with the company’s marketing strategies with a support team.
• Extreme ownership and autonomy: In this high growth team, you are expected to follow-through and drive for excellence. Every member is responsible for his/her own area and results.
• Impact on company strategy: As an early member of a fast-growing team, you would have direct participation in the company’s growth strategy and the opportunity to deploy your ideas.

Core Requirements:

1. Your background: Proven 5 years+ of work experience as a B2B/corporate accounting servicing, sales associate or similar role. You shall possess direct understanding or first-hand experience in contact with customers, preferable from insurance, corporate banking, corporate secretarial companies, accounting firms, co-working spaces, business centres, law firms, software providers or related fields.
2. Your mentality: You have a strong growth focus and a positive mentality, passionate in building good relationships with people. Reliable, self-motivated and able to work independently without close supervision. You are part of a small team and strong involvement is expected across functions.
3. Your qualification: Proficient in spoken and written English and Chinese. Ability to communicate in Bahasa will be an added advantage. High integrity in handling private and confidential information.

Why Join Piloto Asia:

At Piloto Asia, we believe that our people are the true pilots of our success. We provide more than just a workplace — we offer a platform for growth, collaboration, and impact. By joining us, you can expect:

1. Meaningful Impact & Empowerment - Our employees play a vital role in driving the success of entrepreneurs and businesses across Asia, enjoying the autonomy to make significant decisions and take full ownership of their results.
2. People-Centric & Collaborative Culture - We foster a human-first, supportive, and inclusive environment where every team member is treated with care and respect. Our culture values diversity, encourages open communication, and promotes cross-cultural collaboration within a dynamic, high-performing workplace.
3. Learning & Career Growth - We offer clear and accelerated career progression opportunities that exceed industry norms. Employees benefit from continuous skill development, rapid expertise growth, and potential leadership pathways, including executive-level roles as the company scales.
4. Competitive Rewards - We provide fair and attractive compensation packages alongside meaningful benefits that recognize and reward employees’ contributions and value.
5. Work-Life Balance & Flexibility - We prioritize employee well-being by offering flexible work arrangements, including hybrid and remote options, alongside benefits designed to support a healthy balance between work and personal life.

You’ll Love Working at Piloto Asia If You:

• Value relationships over transactions
• Thrive in collaborative, fast-paced environments
• Are curious and eager to learn across disciplines
• Care about doing quality work that makes a real difference

This Might Not Be For You If You:

• Prefer a rigid 9-5 with no flexibility
• Avoid client interaction or collaboration
• Only want to work on one narrow task repeatedly
• Prioritize brand-name prestige over actual learning and impact

Join us to be at the forefront of shaping Piloto Asia’s market presence while advancing your professional journey with meaningful challenges and rewarding success.

We offer attractive remuneration packages commensurate with candidates’ qualifications and experience.

Please send your detailed CV to shuang.yin@pilotoasia.com / hr@pilotoasia.com including date of availability, current and expected salary. Only short-listed candidates will be notified for an interview.