Business Development & Operations Executive

apartmentPrivate Advertiser placeBukit Merah scheduleFull-time calendar_month22/7/26

Job Overview

We are looking for a Business Development Operations Executive to manage corporate onboarding and client reporting. This role is critical in ensuring that new corporate clients are integrated seamlessly onto our app and receive exceptional ongoing support.

The ideal candidate is highly organised, execution focused, clear communication and comfortable translating raw usage data into clear monthly reports for stakeholders.

Key Responsibilities

Corporate Onboarding

In charge of the transition process from BDM once a contract is signed.
Manage the backend setup of client profiles, ensuring all specific contractual requirements are reflected in the system
Guide corporate clients through the technical and administrative setup on the app
Conduct walkthroughs and create documentation to ensure clients administrator and employees understand how to use the platform

Client Reporting & Analytics

Aggregate data and generate comprehensive monthly reports for corporate clients, highlighting key usage metrics like MAU, engagement statistic, medical service usage, claim categories and usage
Regularly audit client data within the system to ensure reporting accuracy
Provide the internal team with specific data sets or insights needed for quarterly reviews or contract renewals

Operational Support

Identify bottlenecks in the onboarding journey and implement solutions to reduce "time-to-live" for new clients
Maintain meticulous records of corporate onboarding status, engagement, and reporting schedules
Act as the primary point of contact between the BD team, Customer Support and the Product/Engineering teams regarding client-side technical issues

Qualifications & Skills

2–3 years of experience in Sales Operations, Client Success, or Account Management (SaaS or App-based environment preferred). Fresh graduates are welcome to apply
Strong command of Excel/Google Sheets (VLOOKUPs, Pivot Tables)
Ability to explain technical processes to non-technical stakeholders clearly and professionally
Comfortable working with large datasets and translating numbers into a narrative for clients
Proven ability to manage multiple onboardings simultaneously without letting details slip through the cracks
Previous experience in Tech Sales / SaaS is highly advantageous

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