Technical Support Engineer - Robotics
Kabam Serangoon Full-time
Responsibilities:
- Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems
- Document and report recurring issues to support continuous improvement and product development.
- JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:
○ Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.
○ Providing resolution as a tier-3 technical support for robotic systems, including hardware, software, and firmware components.- Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)
- Review and verify client reports before sending them to clients
Requirements:
- Diploma in Robotics, Computer Science, or a related field.
- 2+ years of experience in technical support
- Excellent problem-solving skills with the ability to tackle complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
- Good English communication skills (verbal and written).
- Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.
- Knowledge with programming languages commonly used in robotics (e.g., Python, C++, ROS)
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