Customer Service Officer

We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City .

• Work closely in an administration team and be responsible for the daily operations of the tuition centre
• Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success
• Learn face-to-face communication skills as part of good customer service
• Engage interest in potential customers and provide them with clear explanations on the offered programs
• Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction
• Online systems usage & maintenance
• Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers.
• Calling customers to inform about promotions and new updates.
• Basic daily housekeeping works.
• Any other administrative, operational and customer outreach works as required.

• Minimum 'O' Level. 'A' Level preferred.
• Permanent role. Able to commit at least 1 year.
• Flexible timing
• Willing for inter-centre travel (to Kovan) & deployment
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with strong service mindset
• Responsibility is a MUST in this job – you need to be accountable, responsible and see through the job areas and tasks that you’re given.
• MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.

• Long service and performance bonus will be rewarded.

• Hougang Central & Kovan City
• - > Monday to Friday: 2:30pm to 9.30pm
• - > Saturday or Sunday: 8.30am to 6.30pm

• A Happy, Positive & Cheerful environment
• Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking!)
• Seated most, if not ALL the time (who likes standing?)
• FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot
• Endless learning opportunities – having a wide scale of operations, we are able to satisfy your ambitions & learning needs
• Engaging job so do not expect to be bored with nothing to do or to do your own personal things.

If this sounds like the beginning of a great new challenge for you..

Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are.

We look forward to hearing from you!