E-Commerce Spec (Digital Marketing, Analytics) JAC

1. Operations & Product Management

• Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
• Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
• Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

1. Campaign & Promotion Execution

• Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
• Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

1. Customer & Corporate Programs

• Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
• Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

1. Reporting & Analysis

• Track and manage the Marketing Fund, including budget monitoring and documentation.
• Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
• Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field.
• Minimum of 2 years of hands-on experience in e-commerce operations.
• Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).
• Strong analytical skills with familiarity in Google Analytics or similar tools.
• Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
• A problem-solving mindset with a customer-first approach.
• Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.