Functional Support - Business Analyst (Contract) #dl

The main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing Trade Life Cycle Post Trade/Greeks/V@r/Valo.
• Share relevant information with support and development teams in Paris & Brussels

The main responsibilities are :

Functional Support:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements and functional specifications.
• System Analysis: Analyze existing systems and processes to identify areas for improvement and optimization.
• Support and Troubleshooting: Provide support to the commodities trading team, addressing issues related to PnL and market exposure calculations
• Data Management: Ensure the accuracy and integrity of data within trading tools and systems.
• Reporting: Develop and maintain reports to provide transparency on key performance indicators and trading metrics.
• Testing and Validation: Conduct testing and validation of system changes to ensure they meet business requirements.
• Training: Train end-users on new functionalities and system updates.
• Documentation: Create and maintain comprehensive documentation for systems, processes, and procedures.

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

• Process local user support requests (configurations, assistance,)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

• Enrich the backlog of problems(source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D