Customer Service Sales Support Representative - Shipping & Logistics

About the role

You will be the vital link between our sales team, customers, and operations, ensuring seamless communication and exceptional service delivery in the fast-paced shipping and logistics industry. This position plays a strategic role in driving customer satisfaction, supporting revenue growth, and maintaining strong relationships with both internal and external stakeholders.

1. Provide comprehensive administrative and customer service support to the sales team, responding promptly to customer enquiries regarding shipping services, rates, and documentation requirements
2. Process customer orders, bookings, and service requests while ensuring accuracy and compliance with import/export and customs regulations
3. Prepare and maintain detailed documentation including bills of lading, shipping manifests, customs declarations, and other import/export paperwork
4. Coordinate with shipping operations, warehouse staff, and customs brokers to ensure timely handling and clearance of shipments
5. Track shipments and provide customers with real-time updates on status, delivery schedules, and any potential delays
6. Handle customer complaints and issues in a professional manner, working towards swift resolution and maintaining customer satisfaction
7. Support the sales team with quotations, proposals, and client presentations using industry-specific knowledge
8. Maintain accurate records of transactions, customer communications, and documentation in company systems
9. Liaise with customs authorities, port authorities, and regulatory bodies as required to facilitate smooth import/export operations
10. Contribute to continuous improvement by identifying operational efficiencies and providing feedback on customer needs and market trends

1. Proven experience in customer service, sales support, or logistics administration, preferably within the shipping, import/export, or customs industry
2. Strong knowledge of international shipping procedures, import/export documentation, and customs compliance requirements
3. Excellent communication skills, both written and verbal, with the ability to interact professionally with customers, colleagues, and regulatory bodies
4. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with shipping or logistics management software systems
5. Attention to detail and accuracy when handling complex documentation and data entry tasks
6. Ability to multitask effectively, prioritise workload, and meet tight deadlines in a busy environment
7. Problem-solving skills with the ability to think logically and propose practical solutions
8. Familiarity with Singapore's port operations and maritime regulations is highly advantageous
9. A professional demeanour with strong organisational and time management abilities
10. Willingness to learn and adapt to new processes, systems, and industry developments

What we offer

We believe in recognising and rewarding exceptional performance, and we provide our team members with the tools, training, and support needed to succeed in their roles. Our inclusive workplace culture values diversity and encourages open communication, collaboration, and innovation across all levels of the organisation.

About us

We take pride in our dedicated team and our ability to navigate the complexities of global trade with precision and reliability.

Apply now

Join Allied Container Line Pte. Ltd. and become part of a dynamic team that keeps global trade moving efficiently and reliably.