Insurance broker operations excellence manager
On behalf of our client, a prestigious and rapidly expanding global insurance brokerage, Randstad is seeking a dynamic operational leader to build and manage their core Broker Enablement function.
Our client is a market leader renowned for its deep specialist expertise and entrepreneurial spirit. They tackle complex, high-stakes risks across a range of niche sectors, driven by a modernising agenda and a commitment to best-in-class service.They foster a culture of learning and innovation, offering a platform for high-impact individuals to build the future of the industry.
The Role
This is a critical, newly-created leadership position. You will be responsible for building, leading, and developing the BrokerEnablement team—the operational engine that drives broker performance, efficiency, and client satisfaction.
This is a hands-on role that combines strategic team leadership with day-to-day collaboration. You will mentor your team while working directly with specialist brokers and internal stakeholders to ensure the seamless execution of all operational processes.
Your Responsibilities- Team Leadership & Development: Build and manage the Broker Enablement team, setting clear KPIs, SOPs, and performance targets. Mentor and coach team members to foster a high-performance, collaborative culture.
- Process Optimisation: Act as the primary driver for continuous improvement. You will identify operational bottlenecks, streamline broker-to-ops workflows, and implement scalable solutions (including automation) to enhance efficiency.
- Stakeholder Collaboration: Serve as the key operational partner for senior brokers, underwriting teams, compliance, and finance.
- Operational Excellence: Oversee core broking operations, ensuring flawless execution, data integrity, contract compliance, and adherence to service standards.
- Reporting & Analytics: Develop and track key operational metrics, delivering actionable insights to senior management to support strategic decisions.
- 5+ years of experience in insurance operations, broker support, or underwriting operations.
- 2+ years of proven experience in team leadership, management, or senior-level mentoring.
- Strong knowledge of the commercial/specialty insurance ecosystem (Lloyd’s market experience is a significant advantage).
- A proven track record of identifying and implementing successful process improvements; a Lean or Six Sigma mindset is highly desirable.
- Exceptional analytical skills and a data-driven approach to problem-solving.
- Outstanding communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels.
- Resilient, proactive, and solutions-oriented mindset.
- Technical proficiency in core broking systems (e.g., Eclipse, PPL) and the MS Office Suite.
- The unique opportunity to build and lead a core operational function within one of Asia’s most established and fastest-growing broking firms.
- A high-impact role where you will directly shape the firm's operational efficiency, team culture, and client delivery outcomes.
- A career path within a collaborative, accountable, and growth-focused company that values specialist knowledge and innovation.
To apply online please use the 'apply' function, alternatively you may contact Josh Goh at 93625173.
(EA: 94C3609/ R1104689 )
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Bachelor Degree
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