Receptionist/Admin

Receptionist/Admin

Work Dynamics - Integrated Facilities Management

This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Duties & Responsibilities

• Manage front desk: greet & attend to visitors/associates, answer phone calls & log all calls. Ensure the reception area is always clean and tidy. Adopt a Clean Desk policy.
• Facilitate courier collection of docs/parcels. Alert recipients to collect received docs/parcels.
• Ensure all meeting rooms are equipped with the required stationery, equipment in working condition, and "ready to use" condition.
• Ensure all urgent emails are replied within 24hrs.
• Check mailbox, sort mail and alert recipient for collection.
• Ensure consistency of procedures with established standards and support continuous updating as required.
• Coordinate with stakeholders on the reception of VIP visitors and broadcast visit.
• Set up meeting rooms for events and town halls. Prepare the Guest room for the duration of VIP’s visit.
• Manage stationery, ensure “stationery corners” are tidy and stocks replenished.
• Manage Pantry supplies.
• Record all requests & defects in tracker and create Work Orders (WOs) for follow-ups.
• Check Daily 1st Aid kits stocks and validity. Order stock accordingly.
• Work closely with janitors to ensure site cleanliness.
• Facilitate “Employee Experience”: Display & replenish daily fruit basket, and pastry (pastry days).
• Strong command in spoken & written English.
• Proficient in Microsoft Excel, Word & Ppt.
• Customer Service / Client Relationships
• Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved
• Advantage with Hospitality experience.

• Assist in updating trackers and Emergency Roll Call list.
• Communicate all requests and feedback to Team.
• Assist in ad hoc vendor quotation requests.
• Create & verify WOs when required.
• Ad hoc tasks assigned by FM & Client.