Application Support Engineer - Bukit Batok
TQC PRECISION ENGINEERING PTE. LTD. Bukit Batok Full-time
Key Responsibilities
- Lead initial setup and configuration of OS6000 12" wafer prober systems
- Conduct comprehensive testing protocols to validate system functionality and performance
- Document setup procedures and testing results for quality assurance
- Troubleshoot hardware and software integration issues during initial deployment
- Work directly with Sales Director and Software Development Manager to identify and report system bugs
- Participate in feature validation and testing cycles
- Provide detailed feedback on software performance and user experience
- Assist in defining requirements for new features based on field observations
- Travel to customer facilities to oversee machine installation and setup
- Provide on-site technical support during system commissioning
- Train customer personnel on proper operation and maintenance procedures
- Resolve technical issues and ensure successful system acceptance
- Participate in trade shows and industry exhibitions
- Set up demonstration systems and ensure optimal performance during events
- Provide technical presentations and product demonstrations to potential customers
- Gather market feedback and competitive intelligence
- Bachelor's degree in Engineering (Electrical, Mechanical, Materials, or related engineering discipline)
- 3+ years of experience in semiconductor equipment, test systems, or similar technical applications
- Experience with wafer probing systems or semiconductor testing equipment preferred
- Strong understanding of semiconductor manufacturing processes
- Proficiency in system integration and troubleshooting
- Knowledge of test automation software and hardware interfaces
- Familiarity with wafer handling and precision positioning systems
- Experience with Windows operating systems
- Excellent problem-solving and analytical abilities
- Strong communication skills for customer interaction and technical documentation
- Ability to work independently and manage multiple projects simultaneously
- Willingness to travel domestically and internationally (up to 40%)
- Customer-focused mindset with strong service orientation
Bukit Batok
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