Assistant Executive Housekeeper - Bukit Merah

Assistant Executive Housekeeper

The Assistant Executive Housekeeper is responsible for managing daily housekeeping operations, adhering to high service standards, and optimizing operational efficiency. This includes developing and implementing standard operating procedures, overseeing inventory, and managing the housekeeping budget.

The Assistant Executive Housekeeper also oversees all staff matters, including recruitment, training, and performance management. They are responsible for resolving staff issues, motivating teams, and fostering a positive work environment. The Senior Assistant Executive Housekeeper shall ensure effective communication and collaboration with other departments for successful coordination and achieving overall hotel goals.

Reporting to the Executive Housekeeper/Senior Assistant Executive Housekeeper, the incumbent will be responsible to:

• Oversee all housekeeping and laundry operations.
• Supervise daily operations, train and lead staff in maintaining a clean Hotel.
• Involve in strategic planning and provide direction for the entire department to progress.
• Review daily and monthly manpower schedules.
• Schedule and approve staff annual leaves, public holidays and overtimes.
• Check on key control and mobile phone inventory.
• Conduct daily briefing.
• Design daily crash program.
• Ensure efficient turnover of guest rooms.
• Inspect guest rooms, public areas, gardens, landscapes and heart of the house areas.
• Control Quality Improvement through Room Inspection Checklist.
• Maintain working equipment and cleaning supplies.
• Requisite and maintain optimal stock level.
• Ensure Lost and Found properties according to set procedures.
• Ensure minibar operations according to set procedures.
• Follow up on trouble spots and areas that need attention.
• Coordinate with contractors on existing projects or new assignments.
• Recommend items to be written off and new purchases.
• Investigate complaints and take corrective measures.

Requirements:

• Diploma In Hotel Management or equivalent.
• Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
• Possess strong training, leadership and people management skills.
• Proven ability to manage and motivate a team.
• Strong analytical and problem-solving skills.
• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements.