Customer Service Executive - Bedok

apartmentASIS TECHNOLOGIES PTE LTD placeBedok scheduleFull-time calendar_month8/8/25

Are You a Customer Service Star?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about solving problems, coordinating teams, and ensuring top-notch customer satisfaction? If so, we want YOU to join our team as a Customer Service Executive!

Your Role & Impact:

As the backbone of our service operations, you’ll be the key link between our customers, field engineers, and project teams. Your mission? To keep everything running smoothly—from handling urgent service calls to ensuring projects stay on track and customers stay happy.

What You’ll Do:

Be the Voice of Our Customers
Manage incoming service requests with professionalism and urgency.
Assign field engineers efficiently and track response times.
Provide first-line support, resolving issues or escalating when needed.
Keep Things Organized & On Track
Maintain service contracts and ensure we meet SLAs (Service Level Agreements).
Document project details accurately and help hit monthly billing targets.
Prepare reports on service performance and customer feedback.
Master of Logistics
Coordinate incoming/outgoing project shipments and spare parts.
Work with suppliers and internal teams to avoid delays.

Who We’re Looking For:

✔ Experience: 1-3 years in customer service, dispatch, or coordination (technical/field service background is a plus!).

✔ Skills That Shine:

Superb communication (you’re friendly, clear, and professional).
Problem-solving mindset (you think fast and act faster).
Organized multitasker (you juggle tasks like a pro).
Tech-savvy (comfortable with CRM tools, Excel, or similar).

✔ Personality: Proactive, patient, and passionate about helping others.

✔ Education: Diploma or degree in any field—your attitude matters more!

Why You’ll Love Working Here:

✨ Growth Opportunities: Learn, develop, and advance in a supportive team.
✨ Impact Every Day: Your work keeps customers happy and operations smooth.
✨ Great Perks: Competitive salary, performance bonuses, and benefits.

✨ Vibrant Culture: Collaborative, dynamic, and fun workplace.

Ready to Shine? Apply Now!

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