[ref. x8951316] Toa Payoh - Assistant Manager, Service Transformation (Healthcare)

The successful candidate will collaborate with clinical, administrative, and technology teams to identify opportunities for transformation and ensure the seamless execution of change initiatives.

Key Responsibilities:

Service Transformation & Process Improvement:

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and staff productivity.
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using methodologies such as Lean, Six Sigma, or other service quality improvement frameworks.
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
• Enhance existing quality and service initiatives for clinics and wards, including updating patient education materials.

Digital Innovation & Technology Adoption:

• Collaborate with IT teams to integrate automation and digital tools that improve patient engagement and support service transformation.

Stakeholder Engagement & Change Management:

• Engage with clinical, nursing, pharmacy, and administrative teams to drive change initiatives in service transformation.
• Monitor inpatient and outpatient feedback from patients and actively engage to understand and address service gaps.
• Develop and execute communication plans to ensure the implementation of new service workflows and adoption of new technologies.

Strategic Planning & Policy Development:

• Support leadership in formulating long-term service transformation strategies aligned with organizational priorities.
• Contribute to the development of guidelines and best practices to enhance service quality.
• Monitor healthcare trends and regulatory changes to ensure compliance and continuous improvement in service delivery.

Key Requirements:

• Bachelor’s degree in healthcare, Business Administration, Public Health, or a related field. A Master’s degree is an advantage.
• At least 3-5 years of experience in healthcare service improvement, operations, or project management.
• Experience in process improvement methodologies (Lean, Six Sigma, or equivalent) is an advantage.
• Strong project management skills, with the ability to lead cross-functional teams.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Ability to work in a fast-paced, complex healthcare environment with a patient-centered approach.

This is a fantastic opportunity for an individual with a passion for healthcare innovation and a drive to make a real impact in service transformation. If you are ready to take on this challenge, we encourage you to apply!

Interested applicants, do forward your resume by applying below.

Mandy Tay Xin Ying R1654634

RecruitFirst Pte Ltd 13C6342