Senior Tech Support Engineer - Toa Payoh

Senior Tech Support Engineer

Location: Singapore

About the Role:

This role involves collaboration with development, QA, and operations teams to ensure smooth and reliable environment management.

This role requires you to work onsite with a leading bank in Singapore.

Key Responsibilities:

Support Deployment Processes:

• Assist in deploying applications and updates to various environments.
• Ensure deployment procedures are followed and troubleshoot deployment issues as they arise.

Version Control Management:

• Manage and maintain version control repositories (e.g., Git).
• Assist teams in branching, merging, and managing code versions.

Environment Analysis & Optimization:

• Analyze environment configurations and performance.
• Provide insights and recommendations for environment improvements.

Scripting & Automation:

• Develop and maintain automation scripts to streamline deployment and environment management tasks.
• Write scripts for environment setup, cleanup, and testing.

Database Support:

• Assist in database configuration, management, and automation.
• Support data migration, backups, and restores related to environment setups.

Support & Troubleshooting:

• Provide ongoing support for environment-related issues.
• Collaborate with teams to resolve deployment and environment conflicts.

Foundation Skills:

• Demonstrate strong problem-solving, communication, and teamwork skills.
• Maintain up-to-date knowledge of environment management best practices.

Qualifications & Skills:

Mandatory:

• Proficiency in scripting languages (e.g., Bash, PowerShell, Python).
• Basic knowledge of databases (SQL, NoSQL).
• Familiarity with deployment processes and tools.
• Strong foundation in version control systems
• Ability to support deployment activities and troubleshoot environment issues.
• Good Analytical, organizational and communication skills.
• Experience with cloud environments (AWS, Azure, GCP).
• Understanding of containerization (Docker, Kubernetes).

Tools & Technologies:

• Version Control: Git, SVN
• Scripting: Python, Bash, PowerShell
• Databases: SQL Server, MySQL, NoSQL databases
• Deployment Tools: Jenkins, Azure DevOps, GitHub Actions
• Environment Management: Docker, Kubernetes (optional)