Desktop engineer ( Permanent Position) - Geylang
ITCAN PTE. LIMITED Geylang Permanent
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities- Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
RecruitFirstGeylang
Desktop Engineer needed! School environment, No OT needed!
⭐ At least 1 year of Desktop Support experience is required!
Location: Island-wide (Have to be comfortable travelling to different location for work)
Salary: Up to $2,400 Basic Salary...
ITCAN PTE. LIMITEDGeylang
Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system
• Managing and updating Windows patches for Desktops...
Alphaeus Pte. Ltd.Geylang
Job Overview
As a Desktop Support Engineer, your primary responsibility is to provide IT support to hospital staff whenever end users encounter any IT-related issues.
Responsibilities:
• Perform troubleshooting for client platform related...