Supervisor (Senior Prog Exec), Active Ageing Centre

Role involves both office-based work and community outreach activities and may require occasional evening/weekend work for community events and programmes.

• Develop and execute annual centre strategic plans aligned with Care Corner Seniors Services (CCSS) Active Ageing Group objectives and AIC service requirements
• Ensure compliance with MOH healthcare directives, AIC Terms & Conditions, and regulatory standards.
• Achieve assigned KPIs including participation targets, satisfaction metrics (min. 80%), and attendance goals (min. 30 daily ave.)
• Lead quality improvement initiatives and implement evidence-based practices in active ageing programming
• Manage crisis response and emergency procedures, ensuring staff and client safety protocols are maintained.

• Design and implement comprehensive programmes across five Active Ageing Programme (AAP) domains: Physical, Cognitive, Social, Learning, and Volunteerism. This includes maintenance of regular weekly programmes across all AAP domains with measurable outcomes and organising of quarterly community events to enhance community integration.
• Source external trainers and facilitators for specialized programmes. Co-facilitate programmes when required.
• Monitor programme effectiveness through participant feedback, attendance data, and outcome measurement.

• Implement targeted outreach strategies to achieve designated senior recruitment targets as per AIC requirements
• Establish and maintain partnerships with community stakeholders. Lead community events and initiatives including block parties and neighbourhood engagement activities
• Achieve annual Ground-up Initiative (GUI) targets with min. 24 sessions engaging 160+ unique seniors
• Represent the centre at community forums, networking events, and inter-agency meetings.

• Supervise, mentor, and develop programme staff, providing regular performance feedback and identify training needs, professional development opportunities for staff
• Foster a collaborative, inclusive team culture that promotes innovation and continuous improvement
• Manage volunteer recruitment, training, and deployment in accordance with CCSS Volunteer & Community Engagement guidelines

• Manage annual centre budget. Oversee procurement processes and maintain asset registers.
• Monitor expenses and maintain financial accountability for funded programmes
• Identify funding opportunities and collaborate with corporate donors, sponsors, and grant providers.

• Maintain accurate client data in Salesforce CRM and other management systems, ensuring confidentiality and PDPA compliance
• Monitor centre KPIs including attendance, participation rates, and programme outcomes. Submit timely reports to internal and external stakeholders (AIC, MOH)
• Conduct regular programme evaluation and prepare improvement recommendations
• Maintain documentation for audit and quality assurance purposes.

• Oversee client intake processes including Community Screening Tool (CST) administration where applicable
• Manage information and referral services for enquiries. Coordinate referrals to appropriate healthcare, social services, and community resources.

• Degree in Social Work, Gerontology, Community Development, Psychology, or related field

• Min. 5 years progressive experience in seniors' services, community development, or healthcare settings or 3 years in supervisory or leadership roles, preferably in AAC or similar community-based settings
• Leadership excellence including team development, performance management, and change leadership
• Programme design and evaluation with understanding of evidence-based practices in active ageing
• Stakeholder engagement with proven ability to build and maintain community partnerships
• Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations
• Data analysis and reporting with proficiency in Microsoft Office, Salesforce CRM, and data management systems.

WORK LOCATION: Toa Payoh

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at [email protected].