Purchasing and Customer Support Executive

We are looking for highly independent and hands-on individuals to join our operations team as Purchasing and Customer Support Executive. You will be responsible for following:

Job Description:

• Permanent fulltime position, 5 days week.
• Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

• Handling of direct or indirect purchases for the company.
• Coordinate and provide operational support to various teams.
• Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
• Sourcing of products and services from suppliers.
• Monitoring deliveries and warranty coverage with the customers and suppliers.
• Maintain an accurate warranty record of purchases.
• Handling of material RMA to vendors and their subsequent return.
• Coordinate with the shipping, finance, and project teams to facilitate project and purchasing activities.
• Adherence to standard operating procedures (SOP), processes and guidelines.
• Other duties as assigned by the supervisor.

Secondary duties:

• Serve as a secondary point of contact with the customer on all issues relating to the account being assigned.
• Respond to customer queries in a timely and accurate way via email, phone etc.
• Follow up with customers to ensure their issues are resolved.
• Support the customer in escalating issues and discrepancies resolutions.
• Extending opportunities to principles on a routine basis.

Job skills and requirements:

• Qualification: Min. ITE and above preferably in Logistics, Supply Chain or related field.
• Effective communication skills in English (written and spoken) will be preferred.
• Good interpersonal, negotiation and coordination skills.
• Resourceful, meticulous and organized.
• Effective time management skills.
• Able to work independently, multi-task and work cohesively as a team.
• Proficient in MS Office applications.
• Familiar with the usage of ERP tools.
• Min. 2 years of relevant working experience preferred.