SPA Massage Therapist Trainer

apartmentHOUSE + PTE. LTD. placeBukit Batok scheduleFull-time calendar_month15/4/26

Job Responsibilities

Provide professional massage and spa treatments in accordance with company service standards
Train and guide massage therapists on proper techniques, service procedures, and customer service etiquette in line with Singapore service industry standards
Conduct practical training for new therapists and evaluate their technical skills and service performance
Ensure all therapists comply with Singapore hygiene, safety, and personal protection standards
Monitor treatment quality and continuously improve overall service standards and customer satisfaction
Assist in developing treatment protocols, training materials, and Standard Operating Procedures (SOPs)
Support daily spa operations and on-site management when required
Handle customer feedback and complaints professionally, and assist in resolving service-related issues
Maintain treatment rooms, equipment, and products with proper cleaning, maintenance, and compliant usage
Ensure all operations comply with relevant Singapore health, hygiene, and industry regulatory requirements

Job Requirements

Possess relevant certification in massage or spa therapy (e.g., massage diploma, physiotherapy, or beauty-related qualifications)
At least 2–5 years of working experience in the spa or massage industry; training experience will be an advantage
Proficient in various massage techniques (e.g., meridian massage, aromatherapy oil massage, foot reflexology, etc.)
Strong training and coaching skills, able to guide and assess therapists’ technical performance
Familiar with service procedures, customer service etiquette, and service quality standards
Knowledge of Singapore hygiene, safety, and industry operational guidelines
Good communication skills and strong teamwork spirit
Able to handle customer feedback and service-related issues
Responsible, detail-oriented, and customer service–focused
Able to work on shifts, including weekends and public holidays

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