Executive/ Senior Executive , Ops Resilience & Knowledge Management Cell - Toa Payoh

Job Role: Executive / Senior Executive, Ops Resilience and Knowledge Management (ORKM), Integrated Operations Hub (IOH)

• Support the Integrated Ops division to develop and upkeep the operational readiness of IOps, to ensure that IOps can continue to deliver business as usual / critical operations amid disruptions, whether from internal failures, cyber-attacks, natural disasters or any unexpected events.
• As part of Integrated Ops Hub, ORKM provides the risk assessment for upcoming major works /events and potential threats to the island and formulates the necessary risk management plan.
• Ensure that knowledge and learnings from incidents / exercises / events are properly documented, stored, maintained and reviewed as required.

• Part of the custodian team for the Sentosa Resilience Framework, and uphold the responsibilities for risk identification, risk mitigation, incident response and incident recovery. To also assist to review the framework where required.
• Part of the Sentosa Crisis Operations Group (SCOG), to assume the role of Crisis Secretariat to facilitate backend support work such as coordination, push and pull of information to/from various SCOG Cells and Incident Management teams (IMT). The role also includes preparation of situational reports to Senior Management, and hosting of crisis meetings, as directed by Head SCOG.
• Environmental scanning to identify potential operational risks and threats in the context of Sentosa; collaboration with various stakeholders to ensure relevant incident response / drawer plans are developed to address the risks. Review and draw lessons from external incidences which are applicable to Sentosa and ensure that risks identifications are aligned with Sentosa’s overall Enterprise Risk Matrix.
• Assist the ORKM team to have an overview of crisis management exercises being conducted on the island and plan / conduct / coordinate and collaborate with stakeholders where appropriate, including the summary exercise for Sentosa. After the exercises have concluded, to assess potential gaps in the operational processes and to trigger the relevant mitigation required to address the gaps.
• Strategic Ops Planning / review of operational processes based on data driven decisions and gap analysis.
• Networking with internal and external stakeholders / agencies to build relationships for collaborations, information / knowledge sharing and to level up Sentosa situational awareness both internally and externally. Liaison between SDC and all government agencies to facilitate official inspection, investigations and enforcement matters.
• To develop Community Policing/engagement program, ensure stakeholders are aligned and updated on the Emergency Preparedness SOPs.
• Secretariat role for key operational meeting platforms such as, but not limited to:

1. Sentosa Island Working Group (SIWG)

ii. Safety and Security Review Committee (SSRC)

iii. Integrated Operations Coordination Meeting (IOCM)

1. Operations Readiness Plan (ORP)

• Responsible for building up and maintaining the central depository and ensuring documentation is done for learnings from AARs, SOPs, manuals etc, either by IOH or the respective subject matter experts.
• Custodian of SOPs / Manuals etc, to ensure that content / knowledge that is documented remains relevant to the current context. Collaboration with the relevant stakeholders to update and review the documents as required.
• Attend community functions as required.
• Preparation of management reports for Board, DM, and department updates.
• Any other tasks as assigned by Reporting Officer.

• Degree in any discipline.
• Have working experience at business continuity management and/or crisis management.
• Comfortable with working / networking with multiple stakeholders and managing multiple streams of work / project at once.
• Able to adapt well to changing environments and deliver under high stress situations.
• Good time management and organization skills is a must.
• Able to manage and protect highly confidential and proprietary information.
• Able to be deployed for events/duty on weekends/PH, and to be support crisis operations when required.