Bedok - Customer Service Supervisor (Central / 5 days)
TALENTSIS PTE. LTD. Bedok
Company’s Profile
Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping businesses transform and streamline their operations.They are seeking a motivated Customer Service Lead/Supervisor to join their team and contribute to their ongoing success.
Location: Braddell until Dec 2025 (Will shift to AMK from Jan 2026 onwards)Working hours: Monday to Friday, 8.30am to 6.00pm
Responsibilities:
- Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
- Ensure the correct and timely escalation or resolution of urgent cases.
- Attend to appeals and complaints promptly and accurately.
- Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting proposes.
- Ensure that the customer service system and all related systems are always in perfect working condition.
- Collate and review all data and information for management reporting.
- Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
- Oversee the daily operations and completion of tasks in your team.
- Report to and assist Head Training Administration and Operations in other tasks as required.
- Develop and mentor team members.
Requirements:
- Min. Diploma / Degree in Business Management / Customer Service Management / Business Administration or related fields.
- Must possess experience from Education / Training industry. Preferred to have experience as a Training Admin.
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
- Experience and knowledge in various training grants, such as PSEA, UTAP, SFC is preferred but not a must.
Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan
Celine Chan | R21103433
Talentsis Pte Ltd | EA No: 20C0312
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