Executive, Export Documentation (Shipping Carrier)
Ocean Network Express Bukit Merah Full-time
Company Profile
Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future.We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.
Attractive benefits including- Comprehensive insurance coverage for employees
- Flexi-benefit claim
- Complimentary tickets for Mandai parks
- LinkedIn learning for employees
Job Summary
Supports the Documentation Manager in delivering accurate documentation, quality customer service, and offshore operational support while ensuring compliance with company policies and SOPs.
Key Responsibilities- Monitor and coordinate with offshore to ensure prompt/accurate processing of Export Bill of Lading (BL) in accordance with Standard Operating Procedures (SOPs).
- Ensure completeness of BL manifesting to meet the respective Import country custom formalities.
- Support offshore in delivery of optimum service per the service level agreement.
- Prompt attendance to Livechat case, email correspondence regarding all documentation transactions.
- Engage proactively with relevant stakeholders to ensure the rapid resolution of any discrepancies.
- Prioritize service excellence for VIP accounts by ensuring their unique documentation specifications are met.
- Liaise with internal and external parties to resolve freight-related concerns in a prompt manner.
- Ensure that Bills of Lading are finalized and available for release at the export counter immediately following vessel departure.
- Submit Manifest Reconciliation Statement (MRS) to the Custom authority within the stipulated timeframe.
- Other ad-hoc duties as assigned.
- Minimum Diploma or Degree qualification, preferably in Maritime / Shipping / Logistics related field of study.
- Preferably with 1-2 years of shipping-related industry experience.
- Good attitude with a strong commitment to continuous professional development.
- Possess strong interpersonal communication skills and customer service abilities.
- Function effectively as a collaborative team member, capable of performing under pressure to meet stringent deadlines.
- Proficient in MS Office skills as well as Google Suite applications.
- Only shortlisted candidates will be notified.
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