Application Support Engineer (Mobile) (Government Project)

apartmentPeople Profilers placePasir Ris scheduleFull-time calendar_month12/11/25

Job Responsibilities

Incident Management

Provide onsite response to user-reported issues.
Perform triage and troubleshooting of issues related to:

Mobile application usage
Messaging Alert mobile app (sending/receiving messages)
VPN disconnections (signal loss, reconnection, etc.)
Device enrolment issues

Create, manage, and track incident tickets to ensure timely resolution.
Escalate to and work with third-party vendors (Cisco, Zimperium, Omnissa, Messaging vendor) as needed.
Work closely with back-end engineering teams to resolve infrastructure-related incidents.

Mobile Application Software Release Testing

Download and export mobile applications (APK files) from Google Play Store/Samsung Galaxy Store
Support internal deployment of mobile applications, including APK distribution.
Coordinate and manage phased app rollouts (pilot testing and full deployment).
Conduct:

Compatibility testing on customer-provided mobile devices
Functional and user acceptance testing based on established checklists

Simulate and verify fixes for previously reported issues.
Report bugs and coordinate with relevant vendors for remediation.

Device Software Support

Diagnose and resolve issues related to Android OS and Samsung native applications.
Investigate and troubleshoot SD card-related problems, especially those involving user certificates.
Liaise with messaging vendors to address and resolve certificate-related issues.

Device Enrolment Support

Provide assistance during large-scale device enrolment exercises.
Identify and troubleshoot Wi-Fi and network connectivity issues.
Collaborate with back-end engineering teams to address system-level enrolment challenges.

Job Requirements

Minimum Diploma in Computer Science or related field.
Strong knowledge of Android OS and enterprise mobile app environments.
Experience working with VPN, mobile threat defence, and enterprise mobility tools (e.g., Workspace ONE).
Excellent troubleshooting and communication skills.

Please note that this role will be required to clear CAT 1 due to security reasons.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to [email protected]

Berlyn Lum Miao Yu

Registration Number: R1766577

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

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