Data Analyst

About the role

As an Data Analyst, you will support the financial performance, reporting, and operational effectiveness of our Aftersales business. This role plays a key part in driving profitability, supporting projects and initiatives, and ensuring strong inter-department collaboration.

• Support Aftersales financial performance through reporting and data analysis, identifying profitability trends, opportunities, and potential risks.
• Prepare monthly performance reports, quarterly forecasts, and annual budgets with clear analysis and assumptions.
• Monitor and track Aftersales KPIs, including revenue, forecasting accuracy, upselling performance, retention, throughput, parts sales, and labour performance.
• Provide operational support to service centres, including system-related issues, package clarification and setup, initiative provisioning, and troubleshooting.
• Coordinate with operations teams to support debtor ageing and collections, working closely with Finance to resolve outstanding issues.
• Represent Aftersales and participate in tender and procurement exercises, ensuring compliance with company regulations, governance standards, and cost-efficiency objectives.
• Support innovation, digitalisation, and system implementation initiatives to enhance operational efficiency and long-term sustainability.
• Work closely with Digital Transformation teams on system implementations and User Acceptance Testing (UAT).
• Manage and prepare monthly incentive and commission payouts, ensuring accuracy and timely submission.
• Support Aftersales-related events and ad-hoc projects when required.

• At least 2 years of relevant working experience, preferably in operations, reporting, finance support, or aftersales-related roles.
• Strong proficiency in Microsoft Excel and PowerPoint, with good presentation skills.
• High level of interpersonal and stakeholder-management skills, able to work effectively with cross-functional teams.
• Strategic and analytical mindset with a strong focus on continuous improvement.
• Detail-oriented, proactive, and capable of managing multiple priorities in a dynamic environment.

Benefits

Competitive remuneration, opportunities for career development, and a range of employee benefits to support your work-life balance.

If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.

Application Instructions

Submit your CV in MS Word format, including:

• Educational background
• Work experience in point form
• Reasons for leaving each position
• Current & expected salary
• Date of availability / notice period

Your profile will be kept in our database for future career opportunities.

We wish you all the best in your job search.

EA License No.: 19C9570