Customer Service Officer

Are you passionate about delivering exceptional customer service and being part of a fast-paced, dynamic team? Do you thrive on solving problems, building relationships, and making a real impact? If so, we want YOU to join our growing team.

As a Customer Service Officer, you won’t just be answering calls and emails – you’ll be a trusted advisor and a problem-solver, ensuring that every customer interaction is seamless, positive, and memorable.

✅ Enjoy a supportive, fun, and energetic work culture where no two days are the same!

Key Responsibilities:

• Be the first point of contact for customers via phone and email, providing prompt and professional support.
• Build meaningful relationships and become a trusted partner to our customers.
• Handle inquiries, resolve issues, and follow up until the customer is 100% satisfied.
• Tackle customer feedback and complaints with confidence, ensuring quick and effective resolutions.
• Work closely with other teams to ensure smooth service delivery and exceed customer expectations.
• Manage quotations, orders, and fulfilment like a pro!
• Play a key role in customer retention programs, keeping our customers happy and engaged.
• Track and assist in collections related to department revenue.
• Stay on top of billing, filing, and other admin duties – because details matter!
• Take on exciting ad-hoc projects and initiatives to improve service excellence.

Requirements:

• A Diploma or higher qualification, with 3-4 years of experience in customer service, account management, or a similar field.
• Exceptional communication skills – you can turn a frustrated customer into a loyal one!
• Ability to thrive in a fast-paced, ever-changing environment
• A natural problem-solver, multitasker, and team player.
• Ready to start immediately? Even better!