Toa Payoh - Operations and Customer Relations Manager

placeToa Payoh scheduleFull-time calendar_month12/7/25

REKOOP is a private members club, a pioneering wellness haven offering advanced technologies and exclusive experiences aimed at promoting anti-ageing and overall well-being. REKOOP offers specialised programmes curated to enhance recovery, reduce injuries and pain, and relieve stress while catering to each of our members’ wellness needs.

REKOOP is Expanding — We’re Hiring New Team Members for Our Second Outlet, REKOOP FLEX!

We’re looking for a passionate and experienced Operations and Customer Relations Manager to ensure smooth day-to-day operations and deliver exceptional guest experiences in line with our high standards.

KEY RESPONSIBILITIES

Operations & Team Management

Ensure seamless workflows across all treatment rooms
Oversee therapist and reception team scheduling, punctuality, and performance
Conduct daily inspections and coordinate timely servicing of equipment
Manage inventory of consumables and retail stock
Liaise with vendors and service providers, ensuring service levels are met
Uphold high standards of hygiene, safety, and compliance

Customer Experience & Relationship Management

Lead the front-of-house team to create a warm, calm, and premium experience
Respond swiftly to guest feedback and resolve service concerns
Support therapists in personalising and upselling treatments
Build lasting relationships with members and VIPs through attentive care
Supervise and troubleshoot booking systems and client communications
Educate new clients on treatments and ensure smooth onboarding
Train team members to identify and offer membership or retail opportunities

JOB REQUIREMENTS

3+ years in operations, hospitality, or wellness
Strong team leadership and attention to detail
Passion for premium wellness experiences
Organised, solutions-driven, and tech-savvy
Friendly, articulate, and professional communicator

SALARY & CONDITIONS

Base salary of $5,000 per month + commissions
Access to cutting-edge wellness treatments
Career growth opportunities
A supportive and wellness-focused work environment

HOW TO APPLY Candidates interested in the position are asked to send a resume and a short cover letter explaining their experience and suitability for the role.

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