Senior Manager, Corporate Technology (Oracle Finance)

This individual serves as the critical bridge between internal Finance stakeholders and the external Application Managed Services (AMS) vendor, held accountable for governing vendor performance against SLAs and ensuring high-quality

delivery of Change Requests (CRs). By maintaining a deep understanding of the end-to-end financial data flow—from billing in ORMB to consolidation in EPM—the Senior Manager ensures that all technical enhancements and system updates are architecturally sound, compliant, and strategically aligned with the company’s long-term financial roadmap.

• Vendor Performance Governance: Drive the external AMS team to meet and exceed contractual SLAs for incident resolution and system availability. Ensure the vendor moves beyond "quick fixes" to permanent root-cause resolution.
• Change Request (CR) Lifecycle Management: Act as the lead technical architect for CRs; translate Finance business requirements into detailed functional/technical specifications for the vendor to execute.
• Integration & Middleware Oversight (OIC): Oversee the Oracle Integration Cloud (OIC) layer to ensure seamless data flow between ORMB (Billing), ERP (General Ledger), and EPM (Consolidation), preventing data silos or synchronization failures.
• Financial Module Integrity (ERP/EPM/ORMB): Maintain the architectural integrity across the suite, ensuring that a change in the Revenue Management (ORMB) engine does not negatively impact Financial Reporting (ERP) or Planning (EPM).
• Quarterly Update Strategy & Testing: Lead the impact assessment and regression testing cycles for Oracle’s mandatory quarterly cloud updates, ensuring the AMS vendor validates all business-critical workflows before the production push.
• Technical Debt & Optimization: Periodically audit the system configuration to identify and decommission redundant customizations, pushing the vendor toward "out-of-the-box" functionality to simplify future maintenance.
• User Acceptance Testing (UAT): Support the definition of UAT strategy for all major enhancements; serve as the final technical gatekeeper before any code or configuration is migrated to the Production environment.
• Stakeholder Management: Act as one of the technical points of contact for the Finance team, providing clear, non-technical updates on system health, CR progress, and long-term roadmap feasibility.
• Risk & Compliance Monitoring: Ensure the AMS team adheres to strict security protocols and data privacy standards (e.g., SOC1/SOC2, GDPR) during system maintenance and data handling.
• Strategic Vendor Reviews: Involved in monthly and quarterly business reviews (MBR/QBR) with the AMS provider to evaluate resource quality, delivery velocity, and the value-add of their services.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related engineering discipline.
• ITIL 4 Foundation or Managing Professional certification, with strong knowledge of Incident, Change, and Problem Management.
• PMP (Project Management Professional) certification, with proven ability to manage the full lifecycle of Change Requests (CRs) and ensure timely, cost-effective delivery by AMS vendors.

• Full Lifecycle Implementations:

• Specialized Billing Systems (ORMB):

• Middleware & Integration (OIC):

• Vendor Management (AMS):

• Change Request (CR) Governance:

• Financial Domain Expertise:

Strong understanding of core financial processes, including General Ledger (GL), Accounts Payable/Receivable (AP/AR), Fixed Assets, and the financial month-end close process.