Senior Executive, Learning & Development

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible in designing, implementing, and managing training programs that enhance employee skills, improve customer service, and support organizational growth in a fast-paced retail environment. The Learning & Development Executive ensures that employee across all levels are equipped with the knowledge and competencies required to meet business goals.

This role is based in Tampines.

• Conduct training needs analysis with the respective business function leaders, in collaboration with HR business partners.
• Develop competency framework for team members across the various job levels.
• Design and deliver onboarding programs for new hires.
• Create engaging training programs for team members, covering customer service, product knowledge, compliance, and operational excellence.
• Evaluate training effectiveness using feedback surveys, assessments, and post-training performance tracking.
• Maintain training records, attendance logs, and certification status.
• Collaborate with business to ensure completion of mandatory courses (e.g. PWM, Basic Food Hygiene, etc).
• Manage relationships with external training providers and consultants.
• Introduce blended learning approaches (in-person, e-learning, on-the-job coaching)
• Facilitate workshops, onboarding sessions, and skill development programs for team members.
• Ensure training materials are practical, accessible, and culturally relevant.
• Stay updated on retail trends and integrate best practices into training programs.
• Support audits, grant claims, or funding applications through Skills Future or WSG.

• Bachelor’s degree in Human Resources, Business, or related field.
• At least 3 years of experience in learning & development, preferably in retail industry.
• Possess ACLP certification is a plus.
• Familiar with retail operations and frontline workforce dynamics.
• Excellent facilitation and communication skills, with the ability to train diverse employee profiles.
• Passion for retail and people-centric environment.