Executive Director, Head of Convergence Services and Digital Engagement, Innovation Group - United Overseas Bank

About UOB

It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Mission & Impact

This role is central to accelerating UOB's evolution into a network platform organisation, where products, channels, partners, data, technology, and governance converge to deliver intelligent, interoperable, and scalable services that fuel new business value and ecosystem growth.

Responsibilities

• Stand up and operate a rapid response transformation unit that can be deployed immediately into high-priority problem areas.
• Define engagement models, operational cadence, and triage mechanisms to prioritise which enterprise pain points the team should tackle.
• Lead structured diagnostic cycles including root cause analysis, process mining, systems mapping, failure mode identification, stakeholder interviews, and quantitative/qualitative data collection.
• Ensure the team delivers end-to-end remediation, from assessment to prototype to rollout, within compressed timelines.

• Convert repeated patterns of problems into enterprise-wide solution templates, including reference architectures, process templates, integration patterns, API standards, and automation playbooks.
• Collaborate with technology and domain teams to formalise blueprints into reusable modules, ensuring technology consistency, regulatory compliance, and auditability.
• Establish a repository of organisational knowledge to enable faster solutioning, easier scaling across markets, and improved time to value.

• Develop and execute strategies for monetising platform capabilities.
• Determine pricing models, value exchange structures, and partnership commercial frameworks.
• Work with cross-functional teams to track monetisation KPIs and drive platform revenue growth.

• Align and unify the capabilities across AI, Data, Blockchain, Automation, and Developer Platforms to deliver converged, multi-domain solutions.
• Drive solution alignment across squads and eliminate fragmentation by establishing cohesive design principles.
• Ensure solutions comply with governance policies and framework.

• Build and deepen partnerships across fintechs and service providers.
• Deploy a structured partner onboarding process including sandbox access, technical certification, data-sharing agreements, security assessments, and commercial alignment.
• Develop partnership roadmaps that expand network capabilities.

• Lead the design and testing of new business model constructs.
• Reimagine business processes through automation and intelligent workflow orchestration.
• Build cross-functional delivery squads that implement these changes and drive measurable improvements in productivity and customer experience.

• Run systematic experimentation cycles using emerging technologies and convert promising prototypes into consumable enterprise services.
• Ensure new capabilities have clear documentation, governance frameworks, SLAs, run books, and adoption pathways.

• Model behaviours associated with innovation excellence, experimentation, openness, systems thinking, and solution-driven engineering.
• Coach teams to be hands-on with problem exploration, storyboarding, prototyping, and iterative delivery.
• Partner with Innovation Academy and HR to uplift skills across design thinking, data storytelling, agile delivery, AI literacy, and modern engineering practices.

• Design and run high-quality discovery sessions with stakeholders across business, operations, risk, compliance, and technology.
• Conduct ecosystem and value flow mapping, persona analysis, workflow and data flow documentation, and identification of pain points and unmet needs.
• Elicit, refine, and validate requirements through scenario walkthroughs, service blueprinting, and "future back" solution envisioning.
• Ensure disciplined capture of insights, evidence, and assumptions.

• Identify integration points across internal applications and external partner ecosystems, ensuring alignment with API/gateway standards, data interoperability, and privacy controls.
• Generate value hypotheses tied to revenue uplift, cost reductions, risk mitigation, and customer experience gains, supported by baseline metrics.

• Produce clear, structured artefacts including BRDs, process maps, user stories, business cases, and value scorecards.
• Ensure artefacts are version-controlled, enterprise-compliant, auditable, and ready for handover to delivery teams.

• Lead alignment meetings that converge divergent interests and turn them into actionable, cross-functional plans.
• Define ownership models, accountability matrices (e.g., RACI), guardrails, funding requirements, and sequencing for delivery.
• Maintain momentum through structured tracking mechanisms, steering committees, and transparent communication.

• 15-20 years of progressive leadership spanning technology, digital services, enterprise platforms, and large-scale digital transformation initiatives.
• Over 10 years leading high-performing, cross-functional engineering and transformation teams in complex enterprise environments requiring rapid delivery, technical depth, and strong stakeholder alignment.
• Proven track record driving enterprise-scale transformation involving multiple business units, regulators, and external partners.

• Deep understanding of APIs, microservices, integration architecture, event-driven patterns with the ability to architect secure, scalable, interoperable service layers.
• Good understanding of emerging technologies including AI, data and blockchain technologies, interoperability frameworks, and regulatory considerations.
• Hands-on programming capability in Python, Java, Go, or Node.js for rapid prototyping and technical evaluation.

• Exceptional strategic thinking with the ability to translate business objectives into actionable solution roadmaps.
• Strong storytelling and communication capabilities across executive audiences, regulators, and technical teams.
• Demonstrated ability to influence without authority, resolve conflict, and drive alignment across disparate stakeholders.
• Builder-mentor mindset: able to recruit, coach, develop, and retain top engineering and product talent.
• Comfortable operating in ambiguity, designing structure where none exists, and driving clarity at speed.

• Systems thinker with strong analytical capability.
• High integrity, disciplined execution, and a bias for action.
• Comfortable operating in ambiguity and shaping new service models.
• Curious, adaptive, and committed to continuous learning.

Additional Requirements

Be a Part of the UOB Family

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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