Customer Service Executive (Japanese Speaking) - Toa Payoh

The incumbent in this position manages end-to-end billing processes, including invoice generation, payment tracking, data entry, and resolving client billing inquiries, while ensuring accuracy and compliance with company policies, while leading a team.

The Opportunity:

Adecco is partnering with a globally recognized 3PL provider known for its specialized logistics solutions across the Automotive, Pharmaceutical, Aerospace, and Semiconductor sectors. We are currently hiring a Japanese-speaking Customer Service Executive to manage residential moving services, including overseeing operations, coordinating shipments, and maintaining communication with Japanese clients.

• Good career progression
• Location: Jurong
• Working hours: Monday - Friday (9 AM- 6:30 PM)
• Salary: up to $5200 (AWS + VB)

The Job:

• Prepared and issued accurate invoices to clients in a timely manner.
• Enter billing information into the accounting system, maintain accurate transaction records, and ensure client and payment details are regularly updated.
• Monitor incoming client payments to ensure timely receipt, and proactively follow up on outstanding balances through calls, emails, or written communication.
• Support clients in arranging payment plans and resolving any invoice-related concerns.
• Generate billing and payment status reports for management and support account reconciliation activities.

The Talent:

• At least 2 years of experience handling billing matters, preferably from the freight forwarding industry.
• Meticulous and strong leadership experience to lead a small team.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Personnel Registration Number: R2197152