Customer Service Ambassadors @ Chinatown Heritage Centre [Shifts & Renewable Contract] — Part Time - Geylang
About The Company
Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore, Chinatown Heritage Centre (CHC) and UBE.
Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at CHC in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.
Job Responsibilities- Manage ticketing, merchandising, tour scheduling, and overall visitor experience at CHC.
- Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
- Ensure exhibits are well-maintained, clean, and in good working condition.
- Maintain all equipment and logistics, ensuring the security of items.
- Facilitate and liaise with tour guides for the commencement of guided programs.
- Attend all required training sessions and updates.
- Uphold a high standard of customer service.
- Handle feedback and complaints promptly and professionally.
- Compile daily reports for the Centre Director and Manager.
- Perform other ad-hoc duties as assigned.
- Excellent verbal and interpersonal skills.
- Strong organisational and multitasking abilities.
- Willingness to work in a fast-paced environment and continuously learn.
- Proficiency in MS Office and tour management software.
- Ability to work under pressure and meet deadlines.
- Knowledge of travel regulations and industry standards.
- Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
- For part-time, availability to work at least six shifts a week, including public holidays and weekends.
- A background in tourism and hospitality is preferred.
- Fresh graduates are welcome to apply.
- Part-time: S$12 per hour
- Part Time: Morning Shift (930am to 230pm) / Afternoon Shift (230pm to 730pm)