Patient / Senior Patient Service Associate Executive, Patient Liaison Service

The Job:

The Senior Patient Service Associate Executive / Patient Service Associate Executive in the Dept of Patient Liaison Service will assist to provide support to the Department in providing a seamless, yet high level of service to patients seeking medical assistance and treatment in Singapore General Hospital (SGH).

The responsibilities include, but are not limited to, the following:

• Provide seamless care coordination to patients and offer prompt response in handling enquiries through Patient Liaision Service (PLS) and GP Network emails, fax or hotlines
• Provide prompt appointment confirmation to patients via SMS and email
• Liaise with patients and next-of-kin (NOKs) to facilitate smooth referral of patients to SGH and other SingHealth institutions for medical treatment
• Update current contacts and information of various service providers and partners (SGH DDR, Nuclear Med, Lab, SOCs, other SingHealth Institutions, GPs, Insurance & other services)
• Manage administrative duties, booking of meeting venues and logistic support for department’s event
• Track statistics & indicators, prepare and submit daily and monthly departmental reports
• Manage and maximise resource utilisation, eg: control office supplies
• Other ad-hoc duties as assigned by supervisor

Requirements:

• Recognised Diploma with at least 3 years’ experience in the healthcare / hospitality or related industry
• GCE “N/O/A” Level with at least 5 years’ experience in the healthcare / hospitality industry
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Able to work well and interact with people at all levels
• Individuals with a foreign language skillset (conversation and writing) preferred (to converse with foreign patients and NOKs)
• Individuals with more than 6 years of relevant work experience & foreign language skills may also be considered