[ref. i23868518] Sales Manager - Bukit Merah

Primary Purpose

To achieve sales growth, he analyses market trends and develops sales plans to expand sales channels and clientele base. He also participates in industry events for networking and lead generation.

He commutes frequently to maintain rapport with potential and existing clients, and networks extensively outside of the office to stay in close contact with key industry stakeholders.

• Develop measures to strengthen guest and/or customer portfolios
• Analyse competitor landscape and customer demand to identify sales opportunities
• Propose sales channels and network expansion plans
• Review sales performance and evaluate effectiveness of sales strategies to improve sales
• Qualify and develop sales leads
• Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation
• Manage sales channels to optimise sales
• Monitor customer acquisition programmes
• Handle escalated guests' and/or customers' enquiries and requests
• Develop consultative selling and upselling strategies to identify guests' and/or customers' needs and increase sales
• Review recommendations of products and services to match guests' and/or customers' needs
• Conduct hotel inspections for clients
• Prepare and present sales proposals and quotations
• Conduct negotiation of sales contracts
• Lead follow-up with customers to close sales
• Prepare customised sales contracts in accordance with agreed terms and conditions
• Collaborate with relevant departments to meet guests' and/or customers' requirements in the sales contracts
• Develop action plans for guests' and/or customers' requests that deviate from signed sales contracts
• Lead resolution of escalated guests' and/or customers' feedback and concerns
• Review guests' and/or customers' feedback to propose improvements to enhance product and service offerings
• Develop measures to enhance guest and/or customer retention and loyalty
• Prepare regular and ad-hoc sales-related reports for management reviews
• Support budget forecasting processes for the department
• Manage financial budgets in accordance with departmental work plans
• Guide staff in the conduct of sales engagements

• Min 2-5 years and above in hotel sales or revenue management (preferably in 4-star hotels).
• Proficient in prospecting, negotiation and managing customers relationship
• Familiarity with hotel operations, hospitality trends, and competitive landscape.
• Excellent interpersonal and communication skills, both written and spoken
• Able to provide excellent service with prompt follow up actions
• IT savvy preferably with OPERA system knowledge

Note:

• Senior Sales Manager will be accredited for candidates with more than 5 years of hotel sales experiences.
• Only shortlisted candidates will be notified.