Officer, Senior Officer, Assistant Manager (IT Support / Japanese Speaking)

Job ID: 999024]

Responsibilities:

• Provide comprehensive daily IT support for desktop and office equipment, serving as the primary point of contact for helpdesk functions.
• Administer the local IT environment, collaborating with external vendors for IT infrastructure and coordinating with the Headquarters IT department.
• Oversee office IT equipment inventory and manage IT-related budgeting and cost control.
• Diagnose and resolve system issues reported by staff, developing and presenting improvement proposals to management.
• Plan, monitor, and report on the progress of IT projects, maintaining regular communication with the Headquarters IT department.
• Generate periodic status reports for management on IT operations and project milestones.
• Undertake additional ad hoc tasks as required.

Requirements:

• Experience:
• Minimum of 3 years of proven experience in IT support, helpdesk operations, and system administration.
• Proficiency in English & Japanese language to liaise with internal and external Japanese speaking clients (preferably JLPT N2 or above)
• Prior experience within the financial industry is highly preferred.
• Familiarity with the operational practices of Japanese companies is advantageous.
• Demonstrated experience in vendor relationship management.
• Successful management of IT projects, including budgeting and resource allocation.
• Technical Skills:
• Solid understanding of Windows operating systems.
• Advanced proficiency in Microsoft Office Suite (Word, Excel including pivot tables, PowerPoint, Outlook, etc.).
• Competence in managing office equipment (printers, PCs, iPhones, etc.).
• Foundational knowledge of networking principles, Windows Server, Active Directory, system administration, and license management.
• Awareness of information security and cybersecurity best practices.
• Strong documentation, communication, and presentation abilities.
• Familiarity with industry standards and best practices in IT governance and compliance.
• Other Attributes:
• Exceptional communication and interpersonal skills, capable of building effective relationships with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities with a proven capacity to prioritize and manage multiple tasks efficiently.
• Customer-focused with a commitment to providing excellent support.
• Proactive and eager to acquire new technical knowledge and skills.
• Meticulous and detail-oriented in all aspects of work.

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