Senior Manager/Manager, Patient Support Services

• Supervise, mentor, and coach a team of Patient Service Assistants.
• Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.
• Develop and implement performance goals and conduct performance reviews for team members.
• Manage team schedules and ensure adequate staffing coverage for all shifts.
• Address and resolve team conflicts and performance issues.
• Identify training needs and facilitate professional development opportunities for PSAs.
• Promote teamwork and collaboration within the PSA team and with other departments.
• Oversee the patient reception process, ensuring efficient and timely patient registration, check-in, and check-out.
• Monitor the handling of patient inquiries, ensuring accurate information is provided and concerns are addressed professionally.
• Develop and implement procedures for managing patient flow and minimizing wait times.
• Handle escalated patient complaints and resolve issues effectively.
• Ensure compliance with patient privacy regulations (e.g., HIPAA, PDPA).
• Supervise the cashiering/payment process, ensuring accuracy and efficiency in handling patient payments.
• Implement and enforce cash handling procedures and controls to minimize risk.
• Reconcile daily cash and credit card transactions.
• Monitor and resolve payment discrepancies.
• Ensure compliance with financial regulations and policies.
• Prepare and present reports on patient service metrics and team performance.

Requirements:

• Degree or equivalent in Healthcare Administration.
• Preferably with at least 6 years of working experience in Nuclear Medicine.