[ref. l94793404] Toa Payoh - Laundry Service Coordinator cum Runner
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience.With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Laundry Service Coordinator cum Runner
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
- Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
- Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
- Billing and proper keeping of daily bills
- Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
- Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
- Prepare daily sales summary, function report, cashier report and casting of charges
- Conduct monthly inventory of laundry supplies to prepare for next orders
- Follow up on every written order to ensure that all cleaning request forms are received by the required time
- Maintain adequate stock of forms relevant to the Valet Operations
- Attend to guest complaints or clarifications in the absence of the superiors
- Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
- Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.
- Collection and distribution of laundry to and fro guestrooms
Qualifications:
- Fluent in spoken and written English
- Good interpersonal and communication skills to deal with guests and colleagues
- Team Player
- Service oriented, pleasant, courteous and honest
- Good initiative
- Basic PC knowledge
- Able to exercise sound judgement in unforeseen situations
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS