Customer Service Assistant / Officer (Night Shift) - Bukit Merah

apartmentAIKIT Digital placeBukit Merah scheduleFull-time calendar_month 
Key Responsibilities
  • Customer Experience Management

Develop and implement customer service policies and procedures.

Handle complex or escalated customer inquiries and complaints.
Ensure timely and professional responses to customer issues across all communication channels.
  • Operations & Strategy

Monitor and analyze service metrics and KPIs to identify areas for improvement.

Collaborate with cross-functional teams (e.g., Sales, Product, Technical Support) to resolve issues and improve the customer journey.
Utilize customer feedback to influence product/service improvements.
  • Reporting & Documentation
Generate and present regular reports on customer service performance and trends.

Maintain documentation of common issues and resolution procedures.

Qualifications
  • Bachelor’s degree in Business, Communications, or related field.
  • 1 year of customer service experience
  • Able to work in a night shift environment
  • Strong interpersonal and communication skills.
  • Proven ability to manage teams and handle high-pressure situations.
  • Experience with customer service software and CRM platforms.
  • Analytical and problem-solving mindset.
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