Customer Service Assistant / Officer (Night Shift) - Bukit Merah
AIKIT Digital Bukit Merah Full-time
Key Responsibilities
Ensure timely and professional responses to customer issues across all communication channels.
Utilize customer feedback to influence product/service improvements.
- Customer Experience Management
Develop and implement customer service policies and procedures.
Handle complex or escalated customer inquiries and complaints.Ensure timely and professional responses to customer issues across all communication channels.
- Operations & Strategy
Monitor and analyze service metrics and KPIs to identify areas for improvement.
Collaborate with cross-functional teams (e.g., Sales, Product, Technical Support) to resolve issues and improve the customer journey.Utilize customer feedback to influence product/service improvements.
- Reporting & Documentation
Maintain documentation of common issues and resolution procedures.
Qualifications- Bachelor’s degree in Business, Communications, or related field.
- 1 year of customer service experience
- Able to work in a night shift environment
- Strong interpersonal and communication skills.
- Proven ability to manage teams and handle high-pressure situations.
- Experience with customer service software and CRM platforms.
- Analytical and problem-solving mindset.
Tangspac Consulting Pte LtdSingapore River, 2 km from Bukit Merah
Multiple Locations in Singapore
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