Sales Support Executive Consumer Commercial
Company Overview
Informa is a leading academic publishing, business intelligence,knowledge and events business, creating unique content and connectivity forcustomers all over the world. It is listed on the London Stock Exchange and isa member of the FTSE 100.
Taylor & Francis Group operates globally and produces highquality, peer reviewed books and journals. We produce unique, trusted contentby expert authors, spreading knowledge and promoting discovery globally. We aimto broaden thinking and advance understanding, providing academics andprofessionals with a platform to share ideas and realize their individualpotential.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine differentideas and voices, so that any work that meets our exacting levels of qualitydeserves to be included in our publications.This requires open minds, theopportunity for robust debate, and the courage to defend perspectives thatstand up to scrutiny, even if they conflict with our personal beliefs orvalues. Because that’s the only way to find the best obtainable version of thetruth and, ultimately, foster human progress.
If you agree, then we’d love to hear from you.
Job Summary
The Sales Support Executive plays a key role in enabling Sales Support Managers, Sales Reps, and Agents by delivering timely data and operational support to drive revenue across commercial regions.
Responsibilities- Manage the Sales Support inbox daily by handling queries, help requests, and report requests to ensure prompt resolution
- Build, produce, and disseminate daily, weekly, monthly, and ad hoc reports to support commercial operations and drive revenue growth
- Proactively manage customer enquiries to achieve timely and satisfactory outcomes
- Administer and optimise digital systems including BMIS, ISIS, Salesforce, and related Taylor & Francis systems to enhance operational efficiency
- Liaise with internal and external stakeholders such as Hachette and Credit Control to ensure smooth commercial operations
- Collaborate with Sales Support Coordinators and internal teams to maintain continuity and efficiency in sales support tasks
- Create and maintain detailed training guides and work instructions to support task continuity and onboarding of new team members
- Report to the Head of Sales APAC and Sales Operations Manager on business environment updates, escalating workload or supplier issues as needed
- Prioritise tasks aligned with business needs while fostering a collaborative and learning-oriented team culture
- Encourage team innovation by using insights to improve processes and reflect on outcomes for continuous learning
- Facilitate the smooth running of external events and book fairs at regional locations through effective coordination and support
- Perform other duties as assigned by the Sales Operations Manager
- Experience in publishing or sales support environments
- Intermediate proficiency in Microsoft Office and Taylor & Francis specific systems such as BMIS, ISIS, Salesforce, and Bazinga
- Understanding of publishing industry roles and awareness of overseas markets and cultural differences
- Knowledge of system administration and process optimisation to improve operational workflows
- Commercial awareness and market understanding relevant to the publishing sector
- Awareness of industry trends and best practices