Assistant Officer (Call Centre Customer Service) - Contract
RecruitFirst Toa Payoh Full-time
RecruitFirst is hiring!
You will be outsourced/deployed to our client!
Consultant
RecruitFirst Pte Ltd
You will be outsourced/deployed to our client!
- Assistant Officer, Customer Service
- Location: Middle Road
- ASAP – Oct 2026 (8 months, contract)
- Working Schedule:
- 5 to 6 days per week
- Shift timings (rotational):
- 8:00am – 5:00pm
- 9:00am – 6:00pm
- 10:00am – 7:00pm
- 2:00pm – 11:00pm
- Salary & Benefits:
- $2,900 – $3,300 basic
- ? 1-month completion bonus
- Job Scope:
- Handle customer enquiries and account-related requests via calls, emails, and walk-ins
- Respond to enquiries within established service standards
- Contact customers with flagged applications/accounts during KYC screening to advise on follow-up actions
- Provide first-level review and handling of customer feedback and account-related disputes
- Escalate unresolved issues for further investigation and provide operational support
- Assist with updating daily reports on contact trends and service performance indicators
✔️ Requirements:
- Minimum 2 years of experience in direct customer service
- Prior experience in a contact centre environment is preferred
- Strong communication and problem-solving skills
- Comfortable handling escalations and customer disputes
- Able to work rotating shifts
- Interested applicants, please apply Now!!
⚠️ We regret that only shortlisted candidates will be notified.
Chanel Loh Su Fui (R25158979)Consultant
RecruitFirst Pte Ltd
EA13C6342
RecruitFirstToa Payoh
About the role
This is a Contract position based in the Central Region, where you will be responsible for providing top-notch customer service to our valued clients.
What you'll be doing
• Handling inbound customer inquiries, complaints...
AHEAD EMPLOYMENT AGENCYToa Payoh
Key Responsibilities
Lead and manage the customer service team to ensure excellent service delivery and client satisfaction
Handle customer enquiries, feedback, and service recovery in a professional and timely manner
Develop and implement...
PERSOLAng Mo Kio, 4 km from Toa Payoh
Job Scope:
Customer Service Executive for Service Centre: Provide in-person support to customers, addressing their queries, issues, and transactions. You will be responsible for delivering accurate information, resolving concerns efficiently...