Customer Service Coordinator

Location: West

• Handle customers’ enquiries, shipments and orders promptly.
• Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.
• Provide excellent customer service via all relevant communication channels.
• Handle customers’ enquiries, feedbacks, daily orders.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Accurately update documentations into backend inventory system.
• Maintain strong working relationship with both internal and external stakeholders.
• Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
• Assist with day to day tasks.

• Any other duties which may be assigned by manager.

• Singaporeans or PR only.
• Ability to partner with multi-departments.
• A good team player with good interpersonal and communication skills
• Problem-solving skills and meticulous attention to detail.
• Efficiency and quality in handling customers queries
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
• Prior working experience preferably in prior customer service, logistics

• Mon-Fri (8.30 am to 5.30pm)

• AWS + Performance Bonus

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 2-3 years of relevant work experience required for this role