Customer Service Officer
EuropAce Singapore Changi Full-time
KEY RESPONSIBILITIES
- Ensure customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Professionally resolve customers’ problems through strong and clear interpersonal dialogue
- Liaise with third-party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback and goods returns and exchanges
- Sell new and refurbished products in the showroom
- Clean and air-conditioned working environment
- Attractive staff discount on Home Appliances
- 5 days work week, flexi office hours
- Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
- Strong spoken English and Mandarin, decent written English skills
- Strong people-handling skills and a keen listener
- Pleasant personality
- Able to adapt to different types of customers and scenarios
- A team player with a positive service mindset
Location: Near Changi Business Park
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Customer Service & Administrative Assistant
Salary: Up to $2,500 + commissions
Bonus: Yearly Performances Bonuses, Up to 3 months
Working Days: 5.5 days
Location: Citipoint @ Paya Lebar
Product: Household appliances
Job Summary:
This role...