Customer Service Officer

apartmentFitness First placeBukit Merah scheduleFull-time calendar_month 

About Us

Fitness First is one of the world’s leading fitness brands — with 14 clubs across Singapore and a strong reputation for delivering exceptional wellness experiences. We provide premium facilities, cutting-edge programs, and a dynamic environment to help our members live healthier, stronger lives.

We’re now looking for a friendly and motivated Customer Service Officer to join our team and be the first point of contact for our members. #GOFURTHER

What You’ll Be Doing
  • Respond to member inquiries and requests via phone and in-person interactions
  • Provide clear and helpful information about our facilities, services, and policies
  • Resolve member complaints and issues promptly and professionally
  • Maintain accurate customer records and documentation
  • Assist with the coordination of member events and activities
  • Contribute to continuous improvement of customer service processes and standards
What We’re Looking For
  • Previous experience in a customer service or client-facing role, preferably in fitness or hospitality
  • Excellent communication and interpersonal skills to engage with a diverse range of members
  • Strong problem-solving and conflict-resolution abilities
  • Proficiency with CRM systems and Microsoft Office
  • Passion for delivering exceptional customer service and fostering a positive team environment
  • Able to work shifts, weekends, and public holidays

We also offer 3-month contract basis, extendable and convert — ideal for those looking for a short-term stint.

What We Offer
  • Opportunity to develop your career in a leading fitness brand
  • Training and development to sharpen your customer service skills
  • Supportive, inclusive, and collaborative team culture
?️ Complimentary access to premium fitness facilities
  • A chance to make a real impact on our members’ wellness journey
Ready to inspire others and grow your career in fitness?

Apply your interest now and become a part of the Fitness First Singapore team today!

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