Customer Service Officer
Fitness First Bukit Merah Full-time
About Us
Fitness First is one of the world’s leading fitness brands — with 14 clubs across Singapore and a strong reputation for delivering exceptional wellness experiences. We provide premium facilities, cutting-edge programs, and a dynamic environment to help our members live healthier, stronger lives.We’re now looking for a friendly and motivated Customer Service Officer to join our team and be the first point of contact for our members. #GOFURTHER
What You’ll Be Doing- Respond to member inquiries and requests via phone and in-person interactions
- Provide clear and helpful information about our facilities, services, and policies
- Resolve member complaints and issues promptly and professionally
- Maintain accurate customer records and documentation
- Assist with the coordination of member events and activities
- Contribute to continuous improvement of customer service processes and standards
- Previous experience in a customer service or client-facing role, preferably in fitness or hospitality
- Excellent communication and interpersonal skills to engage with a diverse range of members
- Strong problem-solving and conflict-resolution abilities
- Proficiency with CRM systems and Microsoft Office
- Passion for delivering exceptional customer service and fostering a positive team environment
- Able to work shifts, weekends, and public holidays
We also offer 3-month contract basis, extendable and convert — ideal for those looking for a short-term stint.
What We Offer- Opportunity to develop your career in a leading fitness brand
- Training and development to sharpen your customer service skills
- Supportive, inclusive, and collaborative team culture
- A chance to make a real impact on our members’ wellness journey
Apply your interest now and become a part of the Fitness First Singapore team today!
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