Senior Systems Engineer - Network Operations & Project (Cluster Infra Services)
Company description:
Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.
Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg
Job description:
Role & Responsibilities
Assist with infrastructure planning and design:
- Assist with the planning and design of infrastructure systems
- Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations:
- Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
- Align infrastructure operations with agreed service agreement standards
Maintain Infrastructure:
- Perform activities related to ongoing maintenance of infrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance:
- Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Perform infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Perform piloting of new tools, technologies, and/or processes
Resolve Incidents:
- Perform problem/issue identification and resolution
- Assist with simulation of user problems to resolve operating difficulties
- Follow up with users to ensure problem has been resolved
- Recommend system modifications to reduce user problems
- Minimum 4 years of network operations / management
- Strong in Technical skill set and Project management
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Cisco Certified Network Professional (CCNP-Enterprise) or equivalent
- Up to date ITIL certification
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Profile description:
Position Overview
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/she leads high impact projects, prioritises and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets.He identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements.
He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He applies a critical and analytical approach to resolving technical problems. He works well with his team and is able to guide them to ensure infrastructure projects are well implemented.