Manager/Senior Manager, Community Engagement

The Manager / Senior Manager, Community Engagement leads the strategic and operational aspects of community engagement, public relations, fundraising, donor stewardship, volunteer management, and event planning. This role plays a key part in elevating the charity’s visibility, strengthening stakeholder relationships, and driving resources to advance its mission.

JOIN US if you are a passionate, service-oriented leader dedicated to upholding the values of our profession and organisation.

Key Responsibilities:

• Community Engagement & Donor Relations
• Build and nurture relationships with donors, partners, foundations and family offices.
• Develop strategies to grow our donor base and enhance retention.
• Manage donor accounts and ensure thoughtful stewardship.
• Optimize CRM systems for targeted outreach and data-driven insights.
• Fundraising & Resource Mobilization
• Lead fundraising campaigns across digital, direct mail, grants, and sponsorships.
• Organize impactful fundraising events aligned with our mission.
• Prepare annual fundraising plans and performance reports.
• Cultivate partnerships to boost visibility and community support.
• PR & Communications
• Oversee marketing and communications across all platforms.
• Manage media relations and public messaging to elevate our brand.
• Ensure consistent and compelling messaging for all stakeholders.
• Coordinate internal communications to keep staff informed and engaged.
• Event Planning & Stakeholder Engagement
• Plan and execute donor appreciation events and community outreach programmes and activities.
• Collaborate across teams to deliver seamless and strategic events.
• Gather feedback and measure event success to inform future initiatives.
• Volunteer Management
• Supervise the team in developing sustainable volunteer engagement strategies.
• Strengthen relationships with new and existing volunteers.
• Integrate volunteer and donor systems for better coordination.
• Oversee centralized databases for recognition and engagement.
• Team Leadership & Collaboration
• Mentor and support team members to foster a high-performance culture.
• Set clear goals, conduct reviews, and encourage professional growth.
• Promote collaboration across fundraising, engagement, and volunteer functions

• Degree in Marketing, Mass Communications, Public Relations, or related field.
• Minimum 5–7 years of relevant experience in community engagement, fundraising, PR/comms, event planning, and volunteer management.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Proficient in digital tools such as CRM systems, and social media platforms.
• Adaptable, resourceful, and mission-driven.