Customer Service Officer - Inbound calls

apartmentPERSOL placeChoa Chu Kang descriptionTemporary calendar_month13/6/26

Customer Service Officer (Call Centre Environment)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)
Contract: 12 Months (renewable / convertible) - 3 months training

Working Days: 4 weekdays + 1 weekend

Working Hours:

Shift patters:

Any 8 hours between 1pm - 12 midnight

(eg. 1pm-8pm, 2pm-9pm, 3pm-10pm, 4pm-11pm, 5pm-12am)

Salary: Up to $3,500 + Allowance

Job Description:

Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to our customers to achieve total customer satisfaction.
Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

Call Centre experience is an advantage
Great interpersonal & positive attitude
Customer service experience
Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

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