[ref. a83679022] Solutions Engineer (Project Services & Operational Excellence) - Jurong West

The Solutions Engineer will also play a key role in building a robust partner and vendor ecosystem, collaborating with external parties to co-create viable solutions for clients and tender opportunities. This position requires strong leadership in identifying and establishing the best practices and emerging technologies while mentoring junior staff.

Job Responsibilities

• Lead the design and implementation of end-to-end service solutions, including infrastructure and application-related components.
• Create and deliver high-quality solutions tailored to meet clients' business needs and technical challenges.
• Ensure alignment between business goals and technology solutions & services, by translating business requirements into technical specifications.

• Develop and nurture a partner and vendor ecosystem to collaborate on delivering comprehensive, competitive solutions for clients.
• Identify and evaluate third-party technologies and services that can enhance business service offerings, building strategic alliances for client success.
• Facilitate and oversee joint solution design efforts with partners to meet customer needs and tender requirements.

• Work closely with customer success consultants and service delivery teams to understand detailed technical requirements and contribute to solution design.
• Provide technical guidance during the sales and business development lifecycles, including identifying opportunities, preparing proposals, and supporting sales efforts.
• Prepare solution presentations, proposals, and proof-of-concept materials to articulate how the solutions fulfill client needs.

• Oversee the entire project lifecycle from solution design to implementation, ensuring that projects meet technical standards, timelines, and budgetary constraints.
• Align architecture deliverables (e.g., Statement of Work, designs, and schedules) with contractual terms to ensure clarity and agreement.
• Collaborate with Customer Success and Service Delivery teams to ensure a smooth transition from solution design to execution and post-implementation support.

• Remain updated on technological advances, industry trends, and market developments, to recommend and lead the adoption of best practices and emerging technologies in the IT ecosystem.
• Propose and implement innovative solutions to resolve unique and complex technical challenges with long-term, organization-wide impact.

• Provide mentorship and technical leadership to junior team members, promoting knowledge sharing and skills development.
• Serve as a technical expert and consultant across the organization to ensure high-quality architectural standards and practices are followed.

Qualifications and Skills set:

Education:

• Bachelor’s Degree in IT, Computer Science, or a related field.
• Advanced technical certifications are highly desirable.

• At least 4-6 years of experience in Solutions Engineerure, infrastructure, or systems design roles.
• Proven track record of designing and delivering complex solutions involving multiple technologies across various IT domains, including networking, systems, cloud, and cybersecurity.
• Experience in working with partners, vendors, or external ecosystems to co-create solutions.
• Strong experience in supporting large-scale projects, particularly in responding to bids or proposals.

• Opportunities for professional growth
• Collaborative and supportive work culture