Programme Facilitator (Social Work Trained) - Children & Family Programmes

Job Title

Programme Facilitator (Social Work Trained) - Children & Family Programmes

Programmes / Cluster

Children & Family: THRIVE (Tuesdays/Thursdays) and Club Explore (Saturdays Fortnight)

Job Requirements

• Social Work Skills: able to apply social work theories and framework in programmes through planning of curriculum, facilitating of sessions, managing and interacting with children etc
• Safeguarding & risk awareness: child safety responsibilities, confidentiality, boundaries, escalation discipline.
• Engagement practice: strengths-based communication; calm de-escalation and behaviour support.
• Operational leadership: planning, execution discipline, contingency management in fast-moving settings.
• Stakeholder management: coordinate confidently with parents, volunteers, vendors, partners.
• Documentation & data hygiene: accurate records, timely submissions; comfortable with spreadsheets/basic reporting.

• Minimally 3-5 years of relevant working experience in social service sector or non-profit organisation (preferably working with children and/or families)
• Team player: able to work in a team and lead a team of programme assistant/interns, confident as a team lead who can foster good teamwork
• Proactive and able to work independently: able to fulfill the given tasks and work independently, takes initiative to ensure that given tasks and responsibilities are fulfilled
• Passionate about children and families: creative, nurturing and passionate in working with children and families
• Learner: open to learning and adapting to different working styles and environment
• Adaptable: able to adapt quickly to changes and provide solutions with the different incidences and situations that may arise
• Good Time Management Skills: able to plan and manage time with the given tasks and able to deliver efficiently
• Able to work on some weekends (Saturday) and weekday nights (Tuesdays and Thursdays) to support programmes

• Job grading alignment: Executive-level role (senior to Programme Assistant)
• Reports to: Programme Lead (Children Department)
• Leads/oversees: Programme Assistant(s), volunteers (session operations), and sessional support staff (where assigned)

Job Description

The Programme Facilitator (Social Work Trained) leads the children programmes and services by:

• Ensuring that the end-to-end operational delivery of programmes are smooth
• Providing guidance to programme assistants, volunteers and interns who are allocated to the programme
• Leading and facilitating sessions to ensure that the intended objectives of each session are met
• Applying social work-informed practice to engage children and manage challenges and issues that arise from sessions
• Applying social work-informed framework and approach to plan programme curriculum and enhance programme systems and structures
• Identifying risks and responding appropriately with social work-informed practice and provide appropriate interventions for risks (e.g. identifying safeguarding concerns early, documenting observations, escalating/referring for service linkage under WSC protocols)
• Providing guidance to programme volunteers through OJT and basic trainings for volunteers
• Liasing and communicating with parents to provide holistic and systemic support for children enrolled in the programme
• Ensuring that evaluation for programmes are conducted and reported based on WSC evaluation timeframe and provide appropriate enhancements towards the programmes
• Ensuring that programme expenditures are kept to the given programme budget
• Other tasks that are assigned by the Programme Lead/Supervisor

Key Stakeholders

Children (service users), parents/caregivers, volunteer tutors/facilitators, vendors/transport partners, community/school partners, internal admin/finance.

1. Programme Leadership (THRIVE & Club Explore)

• Ensure operations and delivery of programme are smooth - own session readiness and execution: venue, materials, rosters, group lists, attendance systems, run-sheets, contingency planning etc
• Lead on-the-ground coordination: arrival, dinner, grouping, learning activities, clean-up, parent pickup.
• Facilitate group and individual sessions with children and provide age appropriate intervenions
• Provide immediate operational problem-solving (late arrivals, volunteer gaps, behavioural incidents, facility issues) and escalate as required.
• Ensure evaluation for programmes are conducted regularly based on scheduled organizational evaluation timeline
• Ensure supporting documentation for finance processes (receipts, invoices, delivery proof) aligns with governance/internal controls.

1. Team Guidance

• Allocate tasks, coach execution standards (setup, attendance capture, parent handling, documentation discipline), and ensure follow-through.
• Provide developmental feedback and performance input to the Programme Lead.
• Provide guidance to programme assistant(s), interns and staff before, during and after programme (e.g. providing appropriate resolution for challenges faced during the session)

1. Parent Engagement & Communication (Service User Experience)

• Plan and execute parent communications: reminders, updates, expectations, attendance matters, pickup procedures.
• Handle escalated parent concerns professionally with appropriate boundaries; document and route to Programme Lead when beyond scope.

1. Volunteer Coordination & Quality Support

• Coordinate volunteer operations: rosters, role assignment, briefings, materials, on-site support.
• Promote volunteer effectiveness/retention through role clarity, resource readiness, and timely operational guidance.
• Provide guidance for volunteers (OJT) and to plan activities and events for volunteers development and retention

1. Social Work-Informed Practice & Safeguarding

• Use trauma-informed helping skills: rapport-building, active listening, de-escalation, strengths-based engagement with children/parents.
• Identify and document early risk indicators (distress, behavioural changes, safety concerns, chronic absenteeism, neglect/abuse indicators) using factual, objective recording.
• Escalate safeguarding/child protection concerns per WSC protocols and national guidance; support reporting workflows and awareness of sector screening/reporting tools (e.g., SSSG/CARG).

1. Documentation, Reporting & Service Quality

• Ensure timely/accurate documentation: attendance, consent/acknowledgement (where applicable), incident/near-miss logs, feedback summaries, vendor documentation.
• Track operational issues, consolidate feedback, and propose corrective/preventive actions aligned with service standards.

Work Pattern / Programme Commitment

Able to support THRIVE sessions on Tuesdays and Thursdays Nights and facilitate Club Explore sessions on fortnightly Saturdays, and deliver requirements across the programme cycle (session readiness, volunteer and vendor coordination, parent communications, documentation).