[ref. f48638517] Support Consultant - Microsoft Dynamics 365 - Rochor

apartmentIllum (9) Pte Ltd placeRochor scheduleFull-time calendar_month13/7/25

Duties and Responsibilities

Provide first and second-level functional and technical support to customers end-users regarding Dynamics 365 Business Central and Dynamics Sales Hub (CRM), including troubleshooting issues and resolving inquiries.
Liaise with Technical Consultant on issues with customizations / company addons
Document and track support requests and resolutions using a ticketing system.
Liaise with Principal (Microsoft) on issues with software
Introduce/Recommend addons / change requests to customer to help them in their daily work or resolve their issue
Requirements
Detailed Knowledge of Entry of Mid Tier ERP/CRM Solution - Business Central will be a major plus, D365 Sales Hub will be a major plus, but not required
Possess Good Accounting and business workflow knowledge and/or IT database knowledge
Able to work in an organized manner, following company SOP
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Good listening skills
Love Technology
Minimum Diploma in Accounting or IT

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