Duty Manager
St. Regis Hotels & Resorts Tanglin Full-time
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.Serves as Guest Relations Manager and handles the tracking of service issues.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
Ascott International ManagementBukit Merah, 3 km from Tanglin
The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests...
SENTOSA BEACH RESORT PTE LTDBukit Merah, 3 km from Tanglin
Shangri-La’s Rasa Sentosa, Singapore
Job Summary
As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness...
Katong Holdings Pte LtdBukit Merah, 3 km from Tanglin
Join us as a Duty Manager (Guest Services Leader/Neighbourhood Host) in Hotel Indigo Singapore Katong/Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
People...