Customer Service Officer
About the role
This is a full-time Customer Service Officer position at Autoshield Pte Ltd, based in Aljunied. As a Customer Service Officer, you will be responsible for providing high-quality customer support and service to our clients. You will be the primary point of contact for our customers, addressing their inquiries, resolving their issues, and ensuring their satisfaction with our products and services.
What you'll be doing- Responding to customer inquiries via phone, email, and chat, providing prompt and efficient assistance
- Troubleshooting customer problems and offering solutions
- Documenting customer interactions and maintaining detailed records
- Providing feedback and recommendations to improve customer experience
- Collaborating with other departments to ensure a seamless customer journey
- Adhering to company policies and procedures to deliver exceptional customer service
- Excellent communication and interpersonal skills with the ability to interact with customers in a professional and empathetic manner
- Strong problem-solving and decision-making abilities to effectively address customer concerns
- Solid multitasking and time management skills to handle multiple customer inquiries simultaneously
- Proficient in using customer relationship management (CRM) software and other relevant tools
- Previous experience in a customer service or call centre role, preferably in the call centre and customer service industry
- A positive attitude and commitment to providing outstanding customer service
What we offer
At Autoshield Pte Ltd, we are committed to creating a rewarding and supportive work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for career development and growth. You'll also enjoy a collaborative team culture and access to various well-being initiatives to support your overall well-being.
About us
Autoshield Pte Ltd is a leading provider of automotive protection solutions in Singapore. We are dedicated to delivering innovative products and exceptional customer service to our clients. With a strong focus on quality and innovation, we strive to be the trusted partner for all our customers' automotive needs.
Apply now and join our team of passionate and dedicated customer service professionals!